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FAQs

I nostri prodotti

Gli Heat Holders® sono i calzini termici più caldi del mondo?

Per quanto è noto e che sia mai stato testato, le calze Heat Holders® sono le calze termiche più calde al mondo. Sono anche molto comodi da indossare, i clienti hanno spesso descritto la sensazione come "camminare su una nuvola".

Come funzionano gli Heat Holders®?

Non ci sono batterie, né interruttori, né pannelli solari. Le calze Heat Holders® sono realizzate utilizzando le nostre esclusive processo in tre fasi . Un filato isolante avanzato viene utilizzato per costruire una calza con un pelo termico ad anello lungo che viene poi spazzolato intensamente. Questo intrappola l'aria calda generata dal tuo corpo più vicino alla tua pelle più a lungo, mantenendoti caldo e comodo. Puoi vedere di più qui: SCOPRI PERCHÉ I PORTA CALORE SONO COSÌ CALDI

Le mie calze termiche Heat Holders® mi faranno sudare?

I nostri calzini sono realizzati con il nostro esclusivo filato acrilico simile al cashmere, ottimo per eliminare l'umidità. I tuoi piedi saranno caldi e asciutti, non sudati!

Quali stili di calzini sono disponibili?

Le calze Heat Holders® sono disponibili in una selezione di tre diversi tipi di calore e spessori: Original, Lite e Ultra Lite.

Inoltre offriamo diverse lunghezze come caviglia, crew/true e long. Offriamo anche calzini pantofola.

Puoi vedere di più qui: COME SCEGLIERE LA COPPIA PERFETTA

Cosa sono i calzini a pantofola? In cosa differiscono dai calzini antiscivolo?

Slipper Socks, noti anche come Gripper Socks, offrono tutto il comfort e il calore degli Heat Holder e includono anche una presa antiscivolo sulla suola. Le pinze forniscono una migliore trazione su superfici in legno o piastrellate per interni e sono consigliate per interni senza bisogno di scarpe o pantofole.

Quali taglie sono disponibili?

Le calze Heat Holders® sono disponibili nelle seguenti taglie:

Bambini:
Regno Unito 9-1½, EUR 27-3, USA 10½-2½
Regno Unito 2-5½, EUR 34-39, USA 2½-6
Regno Unito 9-12, EUR 26-30, USA 10-1
Regno Unito 12½-3½, EUR 31-36, USA 1½ -4½

Adulti:
Regno Unito 4-8, EUR 37-42, USA 5-9
Regno Unito 6-11, EUR 39-45, USA 7-1
Regno Unito 12-14, EUR 46-50, USA 13-15

Quali sono le istruzioni di lavaggio/lavaggio/cura di Heat Holders®?

Lavare in lavatrice in acqua tiepida (40° Celsius; 104° Fahrenheit).

Preferibilmente a secco. Non asciugare in asciugatrice.

Non usare candeggina.

Non lavare a secco.

Non stirare.

Non lavare al rovescio.

Lavare i colori scuri separatamente.

I calzini Heat Holders® sono realizzati con un morbidissimo simil cashmere
filato acrilico per offrirti calore e comfort. I calzini sono progettati per essere indossati con le calzature.

Per prolungarne la vita, indossale sempre con le pantofole dentro casa o le scarpe fuori casa in modo che non si consumino inaspettatamente quando sfreghi contro superfici dure e irregolari.

Se vuoi indossarli senza calzature, scegli il nostro ciabatta stili con pinze in gomma sul fondo.

How can I take care of my Heat Holders socks to prolong their life?

The best way to make your Heat Holders thermal socks last is by following our wash care guidance just above. They’ll last longer if you wear them with footwear when outdoors or well-fitting slippers indoors. If you don’t like wearing slippers, the Heat Holders range includes several styles of thermal slipper socks with rubber grips on the soles. Try to ensure your shoes fit well and do not rub. Finally, keep an eye on your toenails and don’t let them get too long, as this can accelerate wear and tear.

What is a TOG rating?

TOG (Thermal Overall Grade) is an independent laboratory-tested standard for insulation. The higher
the TOG rating, the better the product is at keeping you warm. You’ll see TOG ratings applied to duvets and babywear, as well as thermal clothing like Heat Holders.

How warm are Heat Holders socks?

As far as we know and have ever tested, all three weights of Heat Holders socks (Original, Lite and
Ultra Lite) are the warmest thermal socks in their respective weight/thickness categories.

Here’s how the three weights stack up against basic cotton socks:

1. Original / 2.3 TOG / 7 x warmer than a basic cotton sock

2. Lite / 1.6 TOG / 4 x warmer than a basic cotton sock

3. Ultra Lite / 1.0 TOG / 3 x warmer than a basic cotton sock

How thick are Heat Holders thermal socks and what’s the best style of shoe to wear with them?

Heat Holders socks are available in three different thicknesses. Each one is suited to a different style of shoes:

1. Original / Maximum thickness / Perfect for boots, wellingtons and without shoes around the home.

2. Lite / Medium thickness / Great in casual fitting shoes.

3. Ultra Lite / Minimum thickness / Designed for tighter fitting shoes.

What lengths do Heat Holders come in?

Heat Holders thermal socks come in a wide range of different lengths to suit every style, occasion and type of footwear. You can choose from knee-high, extra long, crew, above the ankle and below the ankle.

Are Heat Holders warmer than wearing two pairs of normal socks?

Yes! The secret of keeping your feet warm is to hold as much warm air close to your skin as possible. Wearing two or more pairs of socks can actually make your feet colder, because you are reducing the air space available to hold in the warmth. (If you squeeze your multi-socked feet into shoes, you make things even worse, because you compress the fabric even more, reducing air pockets still further.)

What is thermal brushing?

Heat Holders thermal brushing is a delicate process where the inner surfaces of our socks are expertly and carefully brushed to maximise the amount of warm air that can be held in each sock. This produces unbeatable warmth and is also wonderfully soft and comfortable.

How do you know Heat holders are over 7× warmer than basic cotton socks?

In 2001 we set out on a mission to create the ultimate thermal sock. During development, we needed to measure exactly how warm each sock was. All our TOG ratings are based on tests carried out under laboratory conditions, using the British Standard 474 two-plate method. Our tests showed that while a basic cotton sock has a TOG rating of 0.33, our Original Heat Holders socks have a TOG rating of 2.34.

Do you sell Heat Holders gifts?

Since the very early days of Heat Holders, people have told us how pleased they have been to receive Heat Holders as a gift. This inspired us to create a wonderful collection of thermal products designed specifically for gifting. Look out for our Heat Holders Warm Wishes collection.

What are Heat Holders socks made from?

Heat Holders thermal socks are made from a unique Japanese-designed thermal yarn, sometimes referred to as ‘cashmere-like acrylic’. We chose it for its high thermal properties and superlatively soft hand-feel. The thermal yarn is mixed with a little nylon, polyester and elastane to give you the perfect balance of warmth, softness and fit.

Is the Heat Holders technology patented?

Yes, the unique knitting technology that enables us to make our Original Heat Holders thermal socks was granted a UK patent.

Are Heat Holders socks comfortable to wear, as well as being warm?

Yes, absolutely. Every Heat Holders product is designed with both comfort AND warmth in mind. In fact, warmth and comfort are two of our core brand principles. Happy Heat Holders customers often tell us that slipping on a pair of Heat Holders thermal socks is like walking on warm, fluffy clouds!

Do Heat Holders socks help you sleep better?

We believe being warm and comfortable can help you feel more relaxed, which can contribute to a better night’s sleep.

Over the years, many Heat Holders customers have told us how they love to wear their Heat Holders thermal socks to bed – so much so that we decided to create a Heat Holders ‘Sleep & Lounge’ collection, inspired by
all things sleepy and slumberous!

What is a ‘reinforced heel and toe’?

Our reinforced heels and toes are designed to put a little extra protection and durability into the areas of a sock that usually get harder impact and tougher wear. We use a different fibre blend and knitting structure for these parts of the sock, which makes them more resistant to abrasion (rubbing).

All our Heat Holders Workforce and Outdoors socks have reinforced heels and toes, so they can stand up to long shifts and all-day expeditions.

Where are Heat holders made?

Heat Holders socks were originally developed in our Indonesian factory, where they are still made to this day. Our other Heat Holders products are made in a number of carefully selected factories across the globe.

What are Heat Holders Workforce?

If you have to spend a lot of time outside as part of your job, the Heat Holders Workforce collection is for you. The range has been specifically designed for people who work long hours outdoors whatever the weather
– anyone from builders, farmers and oil-rig workers through to sports coaches, postal workers and window cleaners.

Workforce products combine the famous Heat Holders thermal technology with features specially added for extra durability, comfort and visibility: reinforced heels and toes, reflective technology, high visibility colours and more.

What are Heat Holders Outdoors?

The Heat Holders Outdoors collection has been specially designed for anyone who loves the great outdoors – walkers, climbers, riders, anglers, gardeners and more. However you like to spend your time, Heat Holders Outdoors will keep you warm until you call it a day.

The range includes thermal waterproof socks, extra-long gardening and angling socks, Merino blend wool socks and thermal dog walking socks – all designed to let you enjoy your outdoor pursuits in warmth and
comfort.

What is Heatweaver thermal lining?

Heat Holders Heatweaver insulation is a plush fur-like thermal lining that maximises the amount of warm air held close to your body. We use our Heatweaver lining in most of our hats, gloves and neckwear.

What is a neck warmer?

A neck warmer is a tube of warm fabric worn around the neck to keep it warm. Neck warmers are sometimes called ‘neck gaiters’.

Heat Holders thermal neck warmers are a practical cold-weather solution when you need the warmth of a classic scarf, without the bulk or the loose flapping ends.

The simple but highly thermal-efficient closed tube construction can be simply worn around your neck or pulled up to your nose for extra warmth. Every Heat Holders neck warmer is made with super-soft thermal yarn and our Heatweaver thermal lining.

Many happy Heat Holders customers tell us that now they’ve discovered Heat Holders neck warmers, they’ll never wear a regular scarf again!

What sizes are Heat Holders hats and neck warmers available in?

We try to make all our products as simple and easy to use as possible. With this in mind, we have worked hard to develop a ‘one size fits most’ size that suits both women and men.

Are Heat Holders hats, gloves and neckwear made in the same way as your socks?

The Heat Holders brand began with our famous thermal socks. As soon as they appeared in shops, Heat Holders fans started asking us if we could create hats, gloves and other accessories that offered the same incredible warmth.

Rising to the challenge, we carefully developed our Heatweaver thermal lining, which took inspiration from the thermal brushing used in our socks, and sourced the softest yarns to create hats and accessories we are proud to offer alongside our famous thermal socks.

Are mix and match colours available?

Yes. We try to provide complementary items to mix and match whenever we can, so you can keep warm and ‘get the look’ at the same time!

What sizes are Heat holders gloves available in?

Heat Holders thermal gloves are available in various sizes:

1. Men's: small/medium, medium/large and large/extra large

2. Women's: small/medium and medium/large

Some gloves and mittens are also available in a ‘one size fits most’.

Sizing information and charts are available on all the web pages for our gloves.

What sizes are Heat Holders tights and leggings available in?

Heat Holders thermal tights and leggings are available in small, medium, large and extra large.

Sizing information and charts are available on all the web pages for our tights and leggings.

How thick are Heat Holders thermal tights and leggings? What denier are they?

Heat Holders thermal tights and leggings are 160 denier and opaque black. Each pair is carefully brushed inside to maximise the amount of warm air held close to your body for unbeatable warmth and all-day comfort.

Are Heat Holders tights and leggings stretchy?

For over 10 years we have been tweaking and improving the fit and stretch of our Heat Holders thermal tights and leggings. Now we believe we’ve reached the perfect balance between fit, stretch, all-day comfort and
warmth.

Are Heat Holders blankets electric?

No, they’re traditional, fabric-only blankets that use our Heat Holders thermal technology to keep you warm without adding to your fuel bills.

To make our blankets, we developed a dual-sided fabric boasting a beautifully soft, semi-sheen side and a more thermal efficient side. The thermal side has an extra fine fur-like finish inspired by the famous thermal
brushing process used on our socks. This special finish helps to maximise the amount of warm air held close to your body.

How big are Heat Holders blankets?

Many regular blankets are only intended as décor. But Heat Holders blankets are here to keep you warm.

To achieve that mission, they have to be large enough to wrap yourself up in – so every Heat Holders blanket is what we call ‘oversized’. The dimensions are 180 x 200cm (71” x 79”).

This generous sizing lets you wrap up, relax and unwind – or even curl up with someone else!

We even offer family-sized blankets that everyone can snuggle up in. These giant blankets measure 270 x 240cm (106” x 95”).

What other products do Heat Holders make?

Ever since we launched ‘The Ultimate Thermal Sock’ in 2010, people have been reaching out to ask if we could make other thermal accessories.

We listened, and over the next 1 years we worked hard to develop more thermal products with the Heat Holders ethos at heart. And we’re still working on expanding our range today.

We’re proud to offer an excellent collection of thermal accessories and clothing, from socks to hats and gloves, neck warmers to bathrobes and blankets to thermal underwear. From head to toe, inside or out, we’ve got a Heat Holders product to keep you warm and comfortable.

What countries are Heat Holders sold in?

Developed and launched in the UK, Heat Holders quickly proved just as popular overseas. Today we are proud to sell Heat Holders in over 40 countries around the world.

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Cosa succede se voglio modificare o annullare il mio ordine?

Tieni presente che non siamo in grado di apportare modifiche al tuo ordine. Se sono necessarie modifiche, l'ordine dovrà essere annullato e sostituito con un nuovo ordine.

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Le mie informazioni personali sono al sicuro con te?

Assolutamente. Non venderemo le tue informazioni personali a nessuno. Se hai scelto di ricevere da noi offerte speciali, coupon ecc., te li invieremo. Se hai scelto diversamente, non ti disturberemo con e-mail diverse dai messaggi relativi al tuo ordine.

Vedo una commissione di transazione sulla mia carta di credito, che cos'è?

Il sito web di Heat Holders è gestito dalla società David James, che fa parte di Drew Brady e del gruppo RUIA. La tua transazione di pagamento apparirà sul tuo estratto conto come David James.

Come si utilizzano i buoni regalo e i buoni sconto?

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È possibile applicare un solo codice sconto per ordine.

È possibile applicare più codici regalo sullo stesso ordine.

Un codice sconto può essere combinato con più codici regalo sullo stesso ordine.

Spedizione

Da dove spedisci?

Il nostro magazzino di evasione ordini si trova a Leicester, nel Regno Unito, e il tuo ordine verrà spedito da quella località.

Come vengono spediti i pacchi?

I pacchi nel Regno Unito vengono spediti da Royal Mail Tracked 48 con la possibilità di passare a Tracked 24 – Si prega di notare che questo non garantisce la consegna il giorno successivo.

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Le informazioni di tracciamento saranno disponibili?

Sì! Puoi tracciare il tuo ordine. Una volta che i tuoi articoli sono stati spediti, a condizione che tu abbia inserito il tuo indirizzo e-mail e numero di cellulare, ti invieremo un'e-mail/SMS di conferma con un numero di tracciamento e un link.

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Tutti i pacchi inviati nei paesi dell'UE verranno elaborati utilizzando il nostro numero IOSS (Import One-Stop Shop). Pertanto, la dichiarazione dell'eventuale imposta riscossa sarà resa chiara alla dogana. Ciò consentirà un passaggio sicuro e più rapido per il tuo pacco.

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